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Return Policy

Returns can be accommodated within 7 days after delivery on all packages that have not been opened or tampered with. Please e-mail info@43km.co to initiate your return and we will be more than happy to assist you further.

Please note that, you are responsible for all return shipping costs. We recommend that you send your frame back with a tracking option, because we will not be responsible for lost packages. Please also indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned frame package was not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.